We offer a 100% full refund on any order as long as it meets all the following criteria

• The items have not been claimed in-game
• A refund is requested within 72 hours of placing the order
• The account it was purchased on was not banned/suspended for violating our terms and conditions.

To start the refund process, please send an us an email at support@imperialconquer.com with the order ID you wish to refund.

Note: To view all your past orders, log in and head over to the account management section